Terms of Use

1. Who we are

tidyAgent is an AI customer-service employee for Shopify stores. It is provided as an externally hosted service. Shopify is not the operator of tidyAgent and is not a party to these Terms, except that purchases made through Shopify Billing are also subject to Shopify’s terms and billing rules.

Questions: support@tidyflowapp.com.

2. The Service

tidyAgent reads the connected Shopify store (within the purchased plan’s scan scope), stores business knowledge, and uses that knowledge to reply to visitors in a chat widget. Optional features, depending on plan, include specialist agents, automations, store catalog answers, and spoken replies.

The Service is not a law firm, medical provider, or human employee. Answers are generated by software and may be incomplete or wrong. You remain responsible for your customer relationships, your website content, and any action you take based on the Service.

3. Eligibility and accounts

You must have authority to install apps on the Shopify store and to grant the permissions tidyAgent requests. You are responsible for account credentials, for people you invite, and for activity under your workspace.

Opening tidyAgent from the Shopify Admin signs a session for that store instance. Each connected store is a separate workspace. Do not share login details or attempt to access another store’s data.

4. Plans, trials, and billing

Paid features require a tidyAgent plan (Starter, Business, or Pro) purchased through Shopify Billing. Shopify processes payment. tidyAgent does not collect card details outside Shopify’s checkout.

What each plan can do (agent count, voice, automations, knowledge depth, and similar limits) is enforced by tidyAgent after Shopify reports the subscription. Changing or cancelling a plan is done in Shopify. Access continues until the current paid period ends when auto-renewal is turned off, unless Shopify or these Terms say otherwise.

Widget colors, greeting text, and similar basic setup are available on paid plans and are not sold as a separate checkout. Unpaid installs can open billing only until a plan is purchased.

5. Your content and visitor conversations

You keep ownership of your store content, uploaded notes, agent names, photos, and similar materials you provide (“Your Content”). You grant tidyAgent a limited license to host, process, and display Your Content solely to provide the Service for your store.

Visitors’ messages are processed to generate replies, capture leads you enable, and show you conversation history. You must have a lawful basis to collect that information, including any notices and cookie/consent tools required on your Shopify store.

Do not use the Service to collect payment card numbers, government IDs, health data, or other sensitive categories unless you have a lawful basis and we have agreed in writing to support that use.

6. AI output

tidyAgent is designed to answer from scanned store knowledge and the notes you add. It may still misread content, miss updates, or produce an unhelpful reply. You should review important answers, keep policies accurate on the live store, and use human handoff for complaints, refunds, and edge cases.

Spoken replies use third-party text-to-speech providers. Voice quality and availability depend on those providers and on your plan.

7. Acceptable use

You may not:

• probe, scrape, or overload the Service, or attempt to access another tenant’s data;
• use the widget to send spam, malware, or unlawful content;
• misrepresent the AI as a named human in a way that would deceive customers about who they are talking to;
• reverse engineer the Service except as allowed by law;
• use the Service in a way that would cause Shopify or tidyAgent to break applicable law.

8. Third-party services

The Service relies on Shopify APIs, AI model providers, optional image hosting, and optional speech providers. Their terms apply to their parts of the stack. An outage or change on Shopify or a provider may affect tidyAgent.

9. Intellectual property

tidyAgent, the dashboard, the widget code, and related trademarks remain ours or our licensors’. These Terms do not sell you the software. You may not copy the product, remove notices, or use our marks to imply we endorse your business.

10. Privacy

How we collect and use personal data is described in the Privacy Policy. If the two documents conflict on privacy topics, the Privacy Policy controls.

11. Suspension and termination

You may stop using the Service and uninstall the app in Shopify. We may suspend or close a workspace for unpaid access that is being abused, for security risk, or for a material breach of these Terms. After uninstall, we may delete or anonymize stored data after a reasonable retention period unless law requires longer storage.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT AI REPLIES WILL MATCH YOUR EXPECTATIONS.

13. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, tidyAgent AND ITS OPERATORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR LOST-PROFIT DAMAGES, OR FOR LOST DATA. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE AMOUNTS PAID FOR tidyAgent through Shopify for the affected store IN THE THREE MONTHS BEFORE THE CLAIM.

Some places do not allow these limits. In those places, liability is limited to the maximum the law allows.

14. Changes

We may update these Terms. The “Last updated” date will change. Continued use after an update means you accept the new Terms. Material changes may also be noted in the dashboard or by email when we have an address.

15. Contact

support@tidyflowapp.com
https://agent.tidyflowapp.com